FAQs

Non-Personalised Orders - Please contact us immediately! Orders are usually dispatched within 2 business days but sometimes we send out items next business day. If we have not dispatched your item we may be able to cancel it. If that is the case, we will happily issue you with a store credit (minus any transaction fees). 

Personalised Orders - Due to the customization involved, we are unable to cancel orders.

We can not provide a refund or exchange if the name is spelt incorrectly. Names are spelt in many different ways and a spelling mistake may not be obvious to us.

We highly recommend that you review what you have typed in the comments section of your order before purchasing.

In the unlikely event your item is damaged, please contact us and provide photos and a description within 2 days of receiving your order.  We will review on a case by case basis and endeavour to resolve the issue.  

If your order is missing, please contact us and we will raise a ticket with Australia Post.  If Australia Post has deemed your parcel as lost in transit we will reship your order. On the off chance Australia Post confirms the parcel was delivered correctly to the right address, you will need to raise a ticket and go through Australia Post dispute resolution. 

Local pick up is unavailable.  

Non-Personalised Orders

Yes of course! We always want you to be 100% happy with your purchase. If you change your mind about your item, please contact us within 14 days of purchase. 

We will require some information:

- Proof of purchase 
- The item must be in it’s original condition i.e unused.  Items must be unopened, unwashed, unused and in original packaging condition. 
- Return shipping will be at customer’s expense 

Once we have received the item and have inspected it to ensure it is still in a brand new and unused, we will process your refund. Please allow for up to 14 business days for the funds to be credited back to the purchasing account. 

This only applies to full priced items & non-personalised lids. 

Personalised Orders

Due to the nature of personalisation, we are unable to offer a return based on change of mind or incorrect spelling.

We do strongly recommend that you review the design and the spelling of the name before purchase. Mapley does not spell check names as each name is quite unique and there are quite a number of spelling variations.

In line with Australian Consumer Law, we will refund or replace the faulty item.  Please contact us within 14 days of purchase. 

In some circumstances we may ask you to return the product (we will determine on a case-by-case basis whether the return shipping will be covered by Mapley or at the sole cost of the customer) or send through photos for us to review.  A product will not be deemed faulty if it is due to general wear and tear of the item. Please ensure you have read our Care Instructions relating to your product as items will not be deemed faulty if it has been improperly or abnormally used. 

Where a refund or exchange has been arranged, please allow for up to 14 business days to process from the date we received the product. 

Sale items are final, no returns or exchanges.

Seconds sales are final, no returns or exchanges (please read the imperfections).

Non-Personalised Orders

Please allow for 2 business days to dispatch your order although we will endeavour to dispatch orders next business day.

Personalised Orders

Please allow up to 5 business days for us to customize your order and dispatch. We will always endeavour to reduce those timeframes where possible.

Shipping times will vary based on your location. Please check on the Australia Post website for shipping information. 

Once your order has been dispatched you will receive an email notification with your tracking number. If you can not find it in your Inbox, please check your Junk folder.  

Each parcel will have a tracking number and is shipped via Australia Post, please use the link provided in the email to track your order.  

Please contact us immediately!

Orders are usually dispatched within 2 business days but sometimes we send out items next business day. If we have not dispatched your item we may be able to cancel it. If that is the case, we will happily issue you with a store credit (minus any transaction fees). 

Orders are only shipped within Australia. 

If you need your order in a hurry, we offer Express Post for $9.50 (with a max capacity of 6 Bento Boxes) within 1 satchel.

We are an Australian Owned and Operated family business located in Melbourne Australia.

Standard Shipping for orders under 10 units is $5.5 flat rate Australia-wide accessible via Australia Post

Each parcel will have a tracking number and is shipped via Australia Post, you can visit Australia Post’s website to Track My Order by selecting this link or the link provided in your email.

Yes, premium silicone is BPA free!

We absolutely do! These products are used by our own family so we want to make sure they are safe for little tummies. 

Our testing includes:

Please refer to Product Safety Information for further details

Our silicone products are independently tested to comply with Australian safety standards to ensure they are free from nasties to be enjoyed by your family. 

Our products are free from BPA, Lead, Antimony, Arsenic, Barium, Cadmium, Chromium, Mercury and Selenium and their physical and mechanical properties are tested for suitability of children under three. Our products have also undertaken Food and Food Contact tests to determine the amount of extractives when in contact with aqueous and fatty foods. 

Note. These tests are in addition to the factory raw materials FDA and LFGB testing.

Importantly all of our products are used by our family, so we know they stand up to the test of little hands :)

Should you have any questions at all, please contact us

Yes we do! If you are interested in
becoming a stockist, please contact us at hello@mapley.com.au for more information.